Updated: 12.01.2021

Membership reactivation 

Now that restrictions have eased across Victoria, we will be reactivating all memberships on Thursday 28 January.

We understand that some of you may not be ready to return to your health and fitness routine just yet, which is why we’re offering members a further four-week suspension period if they aren’t ready to reactivate their membership. 

If you do not want to reactivate your membership and would like to remain suspended, please click here and submit the form using your customer ID number, which has been sent to you via email. You must submit this form on or before Monday 25 January to avoid being debited. 

If you are experiencing issues with the form, please contact our customer care team on 1300 760 379.

Updated: 08.01.2021

We’re making changes to online bookings

We’re excited to announce that members will no longer be required to make a booking for the following services from Monday 11 January 2020.

Please note that bookings will still be required for Group Fitness classes.

Although bookings are no longer required for the services listed above, capacity limits are still in place throughout the centre.

Masks

We would like to remind you that masks should be worn in the gym when you are not participating in strenuous exercise. Cleaning requirements are also in effect, and we ask each visitor to do their part by sanitising your hands upon entry, and wiping down equipment after use. If you have any questions, our staff are here to help!

Read more on mask requirements.


Updated: 2.12.2020

Membership reactivations are now available
 
We’re very excited to announce that members have the option to reactivate their membership from Wednesday 2 December. If you’re a member, you’ll receive instructions on how to reactivate your membership via email.

Below are the additional services that will be available:

Below are our operating hours for Basketball Court Hire

  • 6am – 11am & 4pm –5pm Monday
  • 6am – 11am & 4pm –5pm Tuesday
  • 6am – 11am & 4pm –5pm Wednesday
  • 6am – 11am & 4pm –5pm Thursday
  • 6am – 11am & 4pm –7pm Friday
  • Not available Saturday

Below are our operating hours for Tennis Court Hire

  • 6am – 11am & 4pm –7pm Monday
  • 6am – 11am & 4pm –7pm Tuesday
  • 6am – 11am & 4pm –7pm Wednesday
  • 6am – 11am & 4pm –7pm Thursday
  • 6am – 11am & 4pm –7pm Friday
  • 8am – 5pm Saturday

At this time, membership payments will not resume – you will be given notice prior to your direct debits recommencing. 

To ensure your safety and the safety of our staff, we have implemented a number of changes to make your return to our centre as smooth as possible. Please read the below safety measures prior to attending our centre.


Updated: 12.11.2020

We are restarting gymnastics!

We’re thrilled to announce that we will be restarting our gymnastics program on Monday 16 November!

To ensure our staff and the community are kept safe, we are planning a staged approach to reopening our centre and services. While some of your favourite classes, teachers and times may not be available immediately, we’re excited to welcome you back as we move forward together.

To learn more about our available programs, please visit our Gymnastics page!

At this time, membership payments will not resume – you will be given notice prior to your direct debits recommencing.

To ensure your safety and the safety of our staff, we have implemented a number of changes to make your return to our centre as smooth as possible. Please read the safety measures below prior to attending our centre.

Contact tracing at our centre

To help keep our community safe, we require all visitors to sign in with a unique QR code when visiting our centre. To receive your unique code via email, all you need to do is fill out a visitor registration form. 

How to get your unique QR code:

  • Click here to fill out the visitor registration form.
  • Include any additional visitors, such as minors who are attending the centre with you. Minors who attend the centre alone (in line with centre conditions of entry) will need to fill out a separate visitor registration form.
  • Ensure all your details are correct – particularly your email address.
  • Check the confirmation box at the end of the form and select the ‘next’ button.

Once you have received your code, you will be able to use it to sign in every time you visit our centre.


  • When will my membership be reactivated?

    Your membership will be reactivated on Thursday 28 January. If you have chosen to reactivate your membership prior to this date, your fortnightly debit will continue as usual. 

    If you have not, your first debit may be slightly different from your normal fortnightly fee. This could be due to one or more of the following reasons: 

    • Additional credit applied from your last debit due to centre closure;
    • Unpaid fees from your last direct debit; or
    • Pro-rata fees incurred from your activation date to the first returned debit.

    After your first direct debit, you will be charged at the same amount and on the same fortnightly or monthly schedule as before suspension.

    If you have a term membership, your membership will resume from the time it was suspended. For instance, if you bought a three-month membership and it was suspended after one month when the centre closed, you will have another two months from Thursday 28 January.

  • Are there still restrictions in place at the centre?
    Yes, there are still restrictions in place at the centre. COVID-19 still poses a serious health threat to the community and we will be taking all of the precautionary steps necessary to keep you and our staff safe. 
  • Do I still need to book a session to visit the centre?
    Group Fitness Classes will need to be booked online, however if you are attending the health club then no bookings are required.
  • Will my fees be the same?
    Yes, your fees will remain the same. 
  • What do I do if I’m not ready to reactivate my membership?
    If you do not want to reactivate your membership and would like to remain suspended, please click here and submit the form using your customer ID number, which has been sent to you via email. You must submit this form on or before Monday 25 January to avoid being debited.
  • COVID-safe training for our staff

    All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with social distancing requirements in place.

  • Wearing a face mask in centre
    The current government restrictions no longer require Victorians to wear a fitted face mask that covers the nose and mouth when they leave their home. To ensure we align to all government requirements, we ask that all visitors and patrons continue to carry a face mask with them at all times when inside our centre. Although face masks are no longer mandatory for members of the public in our facilities - they are recommended by the government where social distancing can not be maintained. This could include while moving about the centre, waiting at the front desk or on pool deck during swimming lessons.
     
    If you are unsure of when you should wear a mask, please ask one of our friendly staff who will be able to provide you with the correct guidance.
  • Booking online

    To ensure we are following the government’s health guidelines, there will be a restricted number of people allowed within a space at any given time. So no one misses out, we have set up an online booking system where you can select a session time that suits you and pay immediately to secure your place.

  • Signage and instructions
    Once you are inside the centre, you will see signage and instructions on how staff and visitors can be COVID-safe. Hygiene signage and floor, seat and bench stickers will be displayed throughout the facility to help everyone with physical distancing requirements.
  • Temperature scanning

    Please make sure you arrive 10 minutes early to your session so you have enough time to sign in and get your temperature checked. All staff and visitors will be scanned upon entry and anyone who displays a temperature of 38°C or above will not be allowed to enter the facility.

  • Social distancing in centre

    A safe distance of 1.5 metres between people will be required throughout the centre and programs. All spaces within the centre have been measured and 4 metres squared occupancy restrictions per space will be enforced. Staff and visitors will be counted as they enter and exit spaces, and some seats and equipment have been removed to ensure social distancing is possible.

    Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including social distancing requirements, they may politely be asked to leave the facility by a staff member.

  • Hygiene and cleaning

    When you arrive at the facility, the first thing you will notice is hand sanitiser at all entry and exit points, with the expectation that everyone (staff and visitors) sanitise their hands before entering. Hand sanitiser will be available throughout the centre and in bathrooms. 

    The entire facility will be cleaned every 24 hours and high touch points, such as doors, toilets and gym equipment, will be cleaned regularly throughout the day. Staff will also be wiping down gym equipment regularly and antibacterial wipes will be available for visitors to use before and after using equipment.

  • Our 8-step plan for a confirmed case

    Our staff have been trained to ensure that if there is a confirmed case at the centre, they have the tools and resources they need to close down safely. All visitors will have to sign in at reception when they attend their session, which allows us to contact trace those people who were at the centre. There will also be a contamination clean prior to reopening.

    Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.